Welcome to Viinta. These Terms & Conditions govern your use of our platform, including buying, selling, and interacting with other users. By accessing or using Viinta, you agree to comply with these terms.

1. Overview of Viinta

Viinta is a multi-vendor marketplace that connects buyers and sellers of fashion items and wearable accessories (both new and pre-owned). We act as an intermediary platform and are not the direct seller of listed products.

2. User Accounts

• You must provide accurate and complete information during registration
• You are responsible for maintaining the confidentiality of your account
• You agree not to use false identities or impersonate others
• We reserve the right to suspend or terminate accounts that violate our policies

3. Vendor Responsibilities

Vendors on Viinta agree to:

• List only authentic, legal, and accurately described products
• Clearly state product condition (new or used)
• Upload real product images
• Fulfill orders promptly and professionally
• Maintain ethical pricing and customer service standards

Viinta reserves the right to remove vendors or listings that violate these terms.

4. Buyer Responsibilities

Buyers agree to:

• Provide accurate delivery information
• Review product descriptions carefully before purchase
• Communicate respectfully with vendors
• Complete payments using approved payment methods

5. Orders & Payments

• All transactions must be completed through the Viinta platform
• Prices are set by individual vendors and may vary
• Orders are confirmed only after successful payment
• Viinta may hold payments temporarily to ensure transaction security

6. Shipping & Delivery

• Vendors are responsible for shipping items within the stated timeframe
• Delivery timelines may vary based on location and logistics providers
• Viinta is not liable for delays caused by third-party shipping services

7. Returns & Refunds

• Refunds are subject to our Refund Policy
• Buyers may request returns if items are:
  • Significantly different from description
  • Damaged upon arrival
• Vendors must respond to disputes within a reasonable timeframe

8. Prohibited Activities

Users must not:

• Sell counterfeit or illegal products
• Engage in fraudulent transactions
• Manipulate reviews or ratings
• Attempt to bypass the platform for direct transactions
• Use the platform for unlawful activities

Violations may result in account suspension or permanent ban.

9. Intellectual Property

All content on Viinta (logos, design, text, graphics) is the property of Viinta and may not be copied, reproduced, or distributed without permission.

10. Platform Availability

We aim to keep Viinta running smoothly, but we do not guarantee uninterrupted access. Maintenance, updates, or technical issues may temporarily affect availability.

11. Limitation of Liability

• Viinta is not responsible for disputes between buyers and sellers
• We do not guarantee the quality, safety, or legality of listed items
• Users interact and transact at their own discretion

12. Account Suspension & Termination

We reserve the right to:

• Suspend accounts suspected of fraud or abuse
• Remove listings that violate policies
• Terminate accounts without prior notice if necessary

13. Changes to Terms

Viinta may update these Terms & Conditions at any time. Continued use of the platform means you accept any changes made.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Nigeria.

15. Contact Information

For questions or concerns regarding these Terms, contact us at:
Email: Info@viinta.com
Phone/WhatsApp: +234 806 271 3835